Consigners Closet sells previously owned goods and items are sold ‘as is’. Any signs of use are expressed in online item descriptions. We only sell items in excellent condition but our pieces are classified as vintage or second hand goods under Australian Consumer Law, thus returns are not accepted, unless on grounds of authenticity. We guarantee all our items are authentic or your money back. For authenticity claims please provide an official letter from the brand that states the item you purchased is not authentic with reference to the product’s serial number. This letter must be provided before we proceed with a refund.