This Privacy Policy describes how Consigners Closet Pty Ltd (“we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit or make a purchase from www.consignerscloset.com.au (the “Site”), or otherwise interact with us.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal Information We Collect

Information You Provide to Us

When you make a purchase, create an account, sign up to our mailing list, contact us, or otherwise interact with our Site, we may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party payment providers)

  • Order and transaction details

  • Any information you voluntarily provide when contacting us

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

  • IP address

  • Browser type and version

  • Time zone

  • Pages viewed and interactions with the Site

  • Referring websites or search terms

This information is collected through technologies such as:

  • Cookies

  • Log files

  • Pixels, tags, and web beacons

Cookies help us understand how customers use our Site and improve your experience. You can disable cookies through your browser settings, however some functionality may be affected.

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil orders

  • Communicate with you about purchases, enquiries, or customer service matters

  • Provide receipts, confirmations, and updates

  • Screen orders for potential fraud or security risks

  • Improve and optimise our Site and customer experience

  • Send marketing communications where you have opted in

  • Comply with legal and regulatory obligations

You may unsubscribe from marketing communications at any time using the link provided in our emails or by contacting us directly.

Sharing Your Personal Information

We may share your personal information with trusted third parties who assist us in operating our business, including:

  • Shopify, which powers our online store

  • Payment processors

  • Shipping and logistics providers

  • Marketing and analytics providers (such as Google Analytics)

These third parties only receive the information necessary to perform their services and are required to handle your information securely.

We may also disclose personal information where required by law, court order, or to protect our legal rights.

Behavioural Advertising & Analytics

We may use your information to provide you with targeted advertising or marketing communications we believe may be relevant to you.

You can opt out of targeted advertising through:

  • Google Ads Settings

  • Digital Advertising Alliance opt-out portal

For more information on how targeted advertising works, visit:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Order and transaction records are retained in accordance with Australian accounting and tax requirements.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Withdraw consent for marketing communications

  • Request deletion of personal information where legally permissible

To exercise these rights, please contact us using the details below.

Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Payment information is processed securely by third-party providers and is not stored by us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a privacy complaint, please contact us:

Email: admin@consignerscloset.com.au
Address:
Consigners Closet Pty Ltd
31 Hampden Road
Nedlands, WA 6009
Australia