All sales are final. Our team is happy to help with any size queries, style advice, provide you with additional imagery and answer any questions you have prior to purchase.
FREQUENTLY ASKED QUESTIONS
PRODUCT & STOCK
What is your returns policy?
How do I know my size?
Each brand is different and it's best to consult the specific brand's websites for sizing guides. Please reach out to us if you need more guidence as we are happy to provide measurements or advice.
Are all the items real?
Authenticity is our number one priority at Consigner's Closet.
We are proud to partner with Entrupy, a technology driven solution for luxury products powered by artificial intelligence, to ensure the products you purchase and love are genuine. You can read more about this technology on their website: entrupy.com
We also partner with Luxury Authentication where applicable.
If you wish to consign designer items with us but you cannot provide and authenticity documents, there will be a $35 charge to authenticate your item. An authenticity certificate will be provided to the purchaser of the item, or the consignor should the item not sell.
Can I collect my order in store?
Yes! Please select "Local Pick-Up" to collect in-store. Our address is 31 Hampden Road, Nedlands, WA, 6009.
We are open Tuesday - Saturday 10am till 4pm.
How long do you consign items for?
We consign items for approximately 12 weeks.
Unsold items will be returned or donated to charity after 12 weeks, consignor to advise. An email will be sent to collect any unsold items, if not collected within 2 weeks we will donate to charity on your behalf. If consignor opts for returns to be mailed, this will be at consignor's expense.
CONSIGNING
What is the process?
Once items are accepted for consignment, they go through our process which includes:
- Pricing. Items are priced based on extensive research. Each item is assessed and priced according to its condition, how current it is and secondary market value.
- Photography and styling. We photograph every item for our website to ensure it's reaching our active database. Items will be styled and shown on our Instagram edits and/or in store. Please note that not all items are shown on our Instagram edits.
Customer enquries. We have a highly responsive customer service to help our customers with all of their needs before purchase.
Process all sales and express ship to customers with 24hrs Monday-Friday.
What can I earn?
When your item sells in store or online, you will receive a percentage of the sale price. This percentage varies depending on the final price of your item:
50% for all items under $500
55% for all items between $501 - $999
60% for all items between $1,000 - $1,999
70% for all items between $2,000 - $3,999
80% for all items above $4,000
Do you reduce prices?
Inventory will be reduced in price according to our markdown schedule. There is a progressive price reduction after the first 60 days of the consignment period. Items are reduced up to 50% off the original agreed price.
How do I get paid?
Payments for sold items will be made every Wednesday via bank transfer upon Consignor request. We do not automatically process payments.
What if I don't have authenticity for an item?
Authenticity is our number one priority at Consigner's Closet.
We are proud to partner with Entrupy, a technology driven solution for luxury products powered by artificial intelligence, to ensure the products you purchase and love are genuine. You can read more about this technology on their website: entrupy.com
We also partner with Luxury Authentication where applicable.
If you wish to consign designer items with us, and you cannot provide and authenticity documents, there will be a $35 charge to authenticate your item.
What happens to unsold items?
Unsold items will either be returned to the consignor, or donated to charity after 12 weeks, based on consigner's preference.
An email will be sent to collect any unsold items. If not collected within 2 weeks, we will donate to charity on your behalf. If returns need to be mailed, it will be at the consignors expense. Consigner's Closet reserves the right to return items to the consignor earlier than the consignment period.
What if I don't live in Perth?
Please send photos of the item/s you wish to sell via Instagram or email.
Once your items have been approved by our team, you will receive an email detailing where to post your items as well as a packing slip.
Once we have received your items, please allow up to 7 business days for us to process your consignment.
You will receive an email highlighting all of your items and the prices which you can approve. If we don't hear from you within 24 hours, then we will assume approval and will continue the consignment process.
Once you have approved our pricing, we will start re-homing your items.
How can I get started?
If you live locally, simply pop in store during our opening hours and our consignment team will assess your items.
There is no appointment necessary. We will provide you with our T&C's which need to be completed before we accept your consignment.
If you live interstate, please email us at admin@consignerscloset.com.au or contact us via Instagram at @consignerscloset with photos of what you'd like to consign.