All of our sales are final. Please ensure you are confident with your item prior to purchase, as we unfortunately cannot offer returns due to the nature of our consignment & payout process.
Our team is happy to assist with any size queries, style advice, provide you with additional imagery and answer any questions you have prior to purchase.
We consign a vast range of Australian and International brands, many of which have different sizing guides. We highly recommend consulting the specific brand's websites for sizing guides. Please reach out to us if you need more guidance, as we are happy to provide measurements or advice.
DOMESTIC (Australia):
All of our orders are sent via Australia Post. Orders are dispatched within 24 hours.
Standard shipping: A$12
Express (Orders under $199): A$15
Express (On or over $199): Free
A dispatch confirmation email displaying your unique tracking number will be sent for all orders so that you can track the progress of your delivery.
If you are a domestic customer who prefers to use DHL, please contact us prior to placing your order.
INTERNATIONAL DELIVERIES
Consigner's Closet currently uses Australia Post as its courier service for international deliveries. Orders shipped worldwide may be subjected to customs clearance. This can cause delays outside of the quoted delivery times. Unfortunately this is beyond our control. International orders may be subject to duties, taxes and fees that may be relevant to your country. It is the responsibility of the customer to understand and pay any of these duties, taxes and fees.
Shipping costs will be calculated at checkout based on weight and the delivery time is between 4-15 business days of dispatch, depending on where the goods are being shipped to.
Please note: We mark all customs forms as “used / secondhand” items and declare the purchased value not including shipping costs. Please do not ask us to lower or alter the customs forms or mark as a “gift”.
Yes! Please select "Local Pick-Up" to collect in-store. Our address is 31 Hampden Road, Nedlands, WA, 6009.
We are open Tuesday - Saturday 10am till 4pm.
No, we do not offer holds. All sales are first in, best dressed!
We offer AfterPay and ZipPay both in store and online.
We do not currently offer any other payment plans or lay-by options.
Yes! Authenticity is our number one priority at Consigner's Closet and we have multiple systems in place to guarantee that your purchase is the real deal.
Our experienced consignment team is trained to the highest standard and carefully examine every item we receive.
We are proud to partner with Entrupy, a technology driven solution for luxury products powered by artificial intelligence, to ensure the products you purchase and love are genuine. You can read more about this technology on their website: entrupy.com
We also partner with Luxury Authentication where applicable.
If you wish to consign designer items with us but you cannot provide and authenticity documents, there will be a $35 charge to authenticate your item. An authenticity certificate will be provided to the purchaser of the item, or the consignor should the item not sell.
If your item is deemed inauthentic, we will contact you to collect the item. The authentication fee is not refundable.
Our consignment process follows four simple steps:
1. Prepare your items.
We accept luxury clothing, shoes, bags and accessories. Items must be in excellent condition and freshly dry cleaned or laundered prior to consignment. We make our selections based on brand, condition, season, style popularity/demand and store capacity.
We may refuse items, regardless of brand, if we feel they do not meet our quality standards or customer demographic. We also reserve the right to return any items we find to be dirty or damaged during the consignment process.
2. Choose your service.
Drop off your items in store at 31 Hampden Road, Nedlands any time during store opening hours. Alternatively, you can post your items to us or contact us to arrange a home visit for larger consignments.
3. Leave it to us.
We carefully evaluate, authenticate, price and photograph your items. They are then uploaded to our website and displayed in our Nedlands store for the full consignment period.
4. Get paid!
Earn up to 80%* back when your items sell in store or online! Sales are reflected automatically on your account as store credit, which can be transferred into your elected bank account on request. Transfers are completed every Wednesday afternoon.
When your item sells in store or online, you will receive a percentage of the sale price. This percentage varies depending on the final price of your item:
50% for all items under $500
55% for all items between $501 - $999
60% for all items between $1,000 - $1,999
70% for all items between $2,000 - $3,999
80% for all items above $4,000
Inventory will be reduced in price according to our markdown schedule. There is a progressive price reduction after the first 60 days of the consignment period. Items are reduced up to 50% off the original agreed price.
Payments for sold items will be made every Wednesday via bank transfer upon Consignor request. We do not automatically process payments.
Authenticity is our number one priority at Consigner's Closet and items must be deemed authentic before we can sell them.
We highly recommend providing your original proof of purchase when consigning luxury items (i.e. original purchase receipt or order confirmation).
In the absense of this, we use various globally recognised external authentication services to authenticate your items. This incurs a non refundable $35 fee which is oncharged to the consignor.
Unsold items will either be returned to the consignor, or donated to charity after 12 weeks, based on consignor's preference.
An email will be sent to collect any unsold items. If not collected within 2 weeks, we will donate to charity on your behalf. If returns need to be mailed, it will be at the consignor's expense. Consigner's Closet reserves the right to return items to the consignor earlier than the consignment period.
Please send photos of the item/s you wish to sell via Instagram or email.
Once your items have been approved by our team, you will receive an email detailing where to post your items as well as a packing slip.
Once we have received your items, please allow up to 7 business days for us to process your consignment.
You will receive an email highlighting all of your items and the prices which you can approve. If we don't hear from you within 24 hours, then we will assume approval and will continue the consignment process.
Once you have approved our pricing, we will start re-homing your items.
If you live locally, simply pop in store during our opening hours and our consignment team will assess your items.
There is no appointment necessary. We will provide you with our T&C's which need to be completed before we accept your consignment.
If you live interstate, please email us at admin@consignerscloset.com.au or contact us via Instagram at @consignerscloset with photos of what you'd like to consign.
